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Frequently Asked Questions

We took time to answer some of the questions we get the most so you can have a clear understanding of what to expect from our service!

Currently we only accept Credit, Debit and electronic forms of payments (Zelle, Cashapp, Venmo) for service request. Cash may be used for tipping purposes only. 

We apologize for any inconvenience.

We do our best to accommodate every time window request. Unfortunately, there are sometimes unforeseeable circumstances that can cause delays during a route. We will keep you as informed as possible if this occurs during your pickup and will reschedule with no cost if you are not able to adjust your time window. While this scenario is rare, it can happen and we will be as accommodating as possible to make sure your items are picked up at your convenience.

If you need to make any changes to your appointment you can get in touch with us through email at or you can chat with us through our website.  You can also call us at 855-924-3165. Our team is available to assist you 7:30am to 6pm Monday thru Saturday and we typically respond within 30 minutes.  If outside normal hours, we will respond the next business day.

We determine the price of your service based on the volume your items take up in our 20 yard dump trailer, the weight of your items and where the items are located. We constantly monitor competitor prices to ensure we are providing you the best service for your money. All of our service providers and independent contractors are fully licensed and insured. Also, we only dispose of items legally at state approved facilities and we donate as much as possible.

Our prices are honest and upfront, and we confirm your total prior to starting your service.

For the protection of our customers, providers and communities there are certain items we cannot accept including hazardous waste, paint and concrete. If you are uncertain, use the chatbox feature or give us a call at 855-924-3165. You can also email us at

Yes. Our main goal is to provide you with professional service with a personal touch. Please contact us immediately if you’re experience is anything but luxurious. 

Use our online Junk Removal Calculator for an instant, no-obligation estimate to meet your specifications and budget. Don’t like the number you see? No pressure, we’ll never charge you unless you decide you’re comfortable with the price.

Some of our most popular alternative services include REO and former tenant cleanouts,  landscaping and green waste removal,  tree removal and demolitions. For all services feel free to contact us today. 

No. We offer curbside service in which you would not need to be present. Your service provider will call 20-30 minutes prior to arrival to make sure your items are ready for pickup. Please note any special pickup circumstances in the notes section when booking online.

Use Our Junk Removal Calculator!

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